Book carefree at the 4* The Alpenhaus Gasteinertal Hotel

100% security for your winter vacation!

Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation.

This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if one of these reasons should exist ....

  • Travel warning for the state of Salzburg
  • Stately quarantine order for the return journey from the state of Salzburg
  • Illness of one's own with Covid-19 (compulsory submission of the test result)
  • Conversion of the Corona traffic light to red for the district Pongau
  • In case of cloning of the ski resort in the region: Skigastein: Gasteiner Bergbahnen AG due to the current Covid-19 situation
  • * Non-refundable rates can be rebooked.

Otherwise our guidelines specially tailored to the current situation apply:

  • Up to 7 days prior to arrival: free cancellation
  • Cancellation within 6 days prior to arrival incurs 90% of the total booking price
  • Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Christmas | New Year´s Eve:

  • Up to 14 days prior to arrival: free cancellation
  • Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price
  • Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price
  • Cancellation 2 days prior to arrival incurs 100% of the total booking price
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.


Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online

Hotelstorno Plus insurance