Useful information

about the 4-star  DAS ALPENHAUS Gasteinertal hotel

Useful information at a glance.

Useful information about your stay at DAS ALPENHAUS Gasteinertal.

Airport
AIRPORT Salzburg „W. A. Mozart“
Distance approx. 100 km
Innsbrucker Bundesstraße 95
A-5020 Salzburg

AIRPORT München „Franz Josef Strauß“
Distance approx.. 208 km
Nordallee 25
D-85356 München

Our reception team will be happy to organize a transfer for a fee.
ARRIVAL | CHECK-IN
Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.
ALPEN.VEDA.SPA
The spacious two-level wellness area ALPEN.VEDA.SPA impresses with its stylish design in harmony with the mountains of the Gastein Valley and offers everything that is good for body and soul on 2,000 m².

The sauna area is an adult nude area. In the spirit of peaceful coexistence, children under the age of 16 are only permitted to enter the lower spa area if accompanied by an adult and if a child and/or teenager treatment is available. Please note that the sauna area is a relaxation area.

Swimming pool: 07.00 to 21.00
Sauna & relaxation area winter: 1.00 pm to 8.00 pm
Sauna & relaxation area summer: 3.00 pm to 8.00 pm
Massage & cosmetics (Monday - Saturday): 10.00 am to 6.30 pm
Fitness room: 00.00 hrs to 24.00 hrs (not during yoga and meditation)

Here you can find more information about our ALPEN.VEDA.SPA
Bank
OBERBANK BAD HOFGASTEIN (on the opposit of the hotel)
Kurgartenstrasse 27, A-5630 Bad Hofgastein

VOLKSBANK SALZBURG (on the opposit of the hotell)
Kurgartenstrasse 29, A-5630 Bad Hofgastein

SALZBURGER SPARKASSE (3 minutes by walk)
Kurgartenstraße 15, A-5630 Bad Hofgastein

RAIFFEISENBANK GASTEIN (5 minutes by walk)
Kaiser Franz-Platz 4, A-5630 Bad Hofgastein

Bar
The Alpenhaus.Bar is open for you daily from 11 am to approx. midnight (according to frequency).
Bathtowels
Bath towels for the ALPEN.VEDA.SPA area are prepared for you in your room.
Bathrobes
Bathrobes are available for you to borrow (against a deposit) at the reception.
Bathslippers
We deliberately do not use wellness slippers. With this conscious decision for sustainability, we not only help to conserve resources, but also avoid large amounts of waste.
For this reason, we ask you to bring your favourite slippers, flip flops & co for the sauna and swimming pool area from home. For all those who do not want to do without the wellness slippers: at the reception you can pick up your pair!
Beauty
We look forward to making appointments with you for your desired wellness treatments via extension 652 (ALPEN.VEDA.SPA) or directly at the hotel reception (606).

You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.

Beauty offers
Bike Cellar
It is located in the 1st basement.

We assume no liability for theft, loss or damage of items brought in, especially valuables.
Bike rental
Bike-Gastein
Salzburger Straße 40
5630 Bad Hofgastein
www.bike-gastein.at
+43 650 99 84 119

INTERSPORT Fleiss
Schlossalmbahn parking lot
Schlossgasse 2
5630 Bad Hofgastein
www.sport-fleiss.at
+43 6432 7218
Breakfast | Breakfast buffet
In our restaurant on the ground floor you will find a colorful breakfast buffet every morning from 7 to 11 am, the best of the region and season, a selection of healthy delicacies and a separate vegetarian, vegan corner.
Breakfast in the room
We can offer you breakfast in your room on request.
You can order an order list for your pampering breakfast in your room at reception.
We kindly ask you to place your order at the reception desk by 9 pm the day before.
The room service fee is EUR 10.
Cancellation Conditions & Cancellation insurance
Book carefree! 100% security for your vacation!

Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation. This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if illness of one's own with Covid-19 (compulsory submission of the test result). Non-refundable rates can be rebooked.

Otherwise our guidelines specially tailored to the current situation apply:
  • Up to 7 days prior to arrival: free cancellation
  • Cancellation within 6 days prior to arrival incurs 90% of the total booking price
  • Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

    Christmas | New Year´s Eve:

  • Up to 14 days prior to arrival: free cancellation
  • Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price
  • Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price
  • Cancellation 2 days prior to arrival incurs 100% of the total booking price
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.
  • Please note that any cancellation must be in written form to be valid.

    For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

    European travel insurance
  • Car rental
    Rudigier Reisen
    Angerweg 6a
    5630 Bad Hofgastein
    www.gasteintaxi.com
    +43 6432 6622
    Check-out | Departure
    Check-out is until 12 p.m.

    We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.

    In order to avoid waiting times, you can pay the bill on the evening before the day of departure.
    Check-in | Arrival
    Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.
    Chemical Cleaning
    We offer this service daily to 7 pm.

    Please fill out the laundry form (in the room box) and deposit the laundry with the form in the laundry bag in your room, clearly visible for our ladies on the floor. Dry cleaning takes about two to three calendar days.
    Consumption
    In the ALPENHAUS GASTEINERTAL you can easily have your consumption booked on the room bill.

    Please do not forget to check the consumption receipts for correctness and to sign them, as we can no longer consider later complaints.
    Credit cards
    We accept the following credit cards:
    VISA | Master Card | American Express | Diners Club
    Cosmetics
    We look forward to arranging appointments for your desired wellness treatments with you directly at the hotel reception (extension 652) or via extension 606 (ALPEN.VEDA.SPA).

    You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.

    Cosmetic offers
    Daily prices | Best available flexible rate!
    You book the best available rate on the day of your booking. Depending on the occupancy and availability, our flexible rate can change daily. By entering your credit card number, this booking is guaranteed and we will keep the room (s) free for you.

    What if something comes up and you have to cancel?
    Then you benefit from our flexible cancellation policy.
    Departure | Check-out
    Departure is unti 12 a.m.

    We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.

    In order to avoid waiting times, you can pay the bill on the evening before the day of departure.
    Dinner
    From 6 to 9 pm, you can enjoy our regional and international cuisine in our Alpine.Lifestyle.Restaurant.
    Doctor
    Dr. Robert Költringer, general practitioner
    Kurgartenstraße 30
    5630 Bad Hofgastein
    TEL: +43 43 6432 7447

    Emergency medical service
    TEL.141
    Early bird | best non-refundable rate!
    You book the best non-cancellable early bird or best price rate available. The best non-cancellable rates are only available for a limited number of rooms and are subject to availability. We will charge your credit card 100% of your travel price when you complete the booking.

    You can no longer cancel your booking with an early bird or best price rate free of charge.
    E-car charging station
    You can charge your e-car comfortably at our charging station for the exploration tours, depending on availability. You can get the service card at the hotel reception.

    TYP 2 | 22 kW | 32A
    Emergency calls
    Fire brigade: 122
    Police: 133
    Rescue: 144
    Medical emergency service: 141
    Emergency exits
    Please note the information on your room door and the green and white escape route signs throughout the hotel.
    Gastein Card
    This free card is valid for the duration of your stay and entitles you to a wide range of free services and discounts in Gastein.

    Find out more about the Gastein Card.
    General terms and conditions
    Here you can find our General terms and conditions and privacy policy.
    Golf
    Golf Club Gastein
    18-hole course
    Golfstrasse 6
    5640 Bad Gastein
    +43 6434 2775
    www.golfclub-gastein.com

    Golfclub Goldegg
    18 hole course
    Maierhof 19
    5622 Goldegg
    +43 6415 8585
    www.golfclub-goldegg.com

    Open Golf St.Johann Alpendorf
    2 x 9-hole course
    Urreiting 105
    5600 St. Johann im Pongau
    +43 6462 22652
    www.golfsanktjohann.at

    Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
    2 x 18-hole course
    Golfstrasse 25
    A-5700 Zell am See
    +43 6542 561610
    www.golf-zellamsee.at

    Reception will be happy to book a tea time for you.
    Gym
    The gym is accessible 24 hours a day.(not during yoga and meditations)
    Hospital
    The nearest hospital with a children's ward is in Schwarzach.

    Kardinal Schwarzenberg Krankenhaus
    Kardinal Schwarzenbergplatz 1
    A-5620 Schwarzach im Pongau
    +43 6415 71010

    Another hospital is located in Zell am See.
    Tauernkliniken GmbH
    Paracelsusstrasse 8
    A-5700 Zell am See
    +43 6542 777-0
    Housekeeping
    In the ALPENHAUS GASTEIN we offer daily room cleaning, which is carried out from 8 a.m. to 4 p.m. If you do not want this or if you prefer a certain time, simply speak to our reception team directly. Another possibility is to place the "Do not disturb" sign on your room door.
    Included services
    You can find a list of the services included during your vacation at the 4-star hotel Das Alpenhaus Gasteinertal at Inclusive services.
    Internet
    Internet is free of charge throughout the house.
    Username: Alpenhaus Gastein (without password)
    Ironing service
    We are happy to do your job. Please contact the reception team with your enquiry.
    We ask for your understanding that we do not take responsibility for your laundry.

    In addition, there is the possibility to provide an iron and ironing board to the room for you. You are welcome to order these at the reception.
    Included services
    The local tax | Overnight tax, currently EUR 2.40 per person and night, is not included in the room price and will be added to the bill upon departure.
    Massages
    We look forward to arranging appointments for your desired wellness massages with you directly at the hotel reception (extension 652) or via extension 606 (ALPEN.VEDA.SPA).

    You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.

    Massage offers
    Parking sport | Underground car park
    You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS GASTEIN for € 12,- per parking space and night.
    Pets | Holiday with dog
    We ask for your understanding that your dog cannot accompany you to the restaurant or the wellness area .

    We charge € 19,- per pet per night without food.
    Pharmacy
    Kur-Apotheke Bad Hofgastein (right next to the church)
    Pyrkerstraße 5, 5630 Bad Hofgastein
    +43 6547 8227

    Opening hours: Monday to Friday: 08.00 to 18.00
    (from 12:00 to 14:00 on-call service with the door open)
    Saturday: 08.00 a.m. to 12.00 p.m.

    Emergency pharmacy service:
    Here you will be informed about all night and emergency services of pharmacies in the region.
    1455
    Pool
    Indoor pool:
  • Opening hours: 7 am to 9 pm
  • 1. Basement

  • Radio
    You receive radio programs via the TV set. You can find a list of the available channels under TV programs.
    Reception
    Our reception team is available to help you at any time of the day or night. You can reach them via phone extension 606.
    Reduction for children
    Reduction for children sharing a room with 2 full paying guests:

  • 0 to 5,99 years: 100 %
  • 6 to 14,99 years: 50 %
  • 15 to 17,99 years: 20 %

    Children’s reduction staying in a separate room:

  • 2 to 5,99 years: 40 %
  • 6 to 14,99 years: 20 %
  • 15 to 17,99 years: 10 %
  • Restaurant
    Our restaurant is open for you at the following times:

    Breakfast: 7 am to 11 am
    Dinner: 6 pm to 9 pm
    Bar: 11 am to approx. midnight
    Dress code for dinner: sporty and elegant

    From 12 noon to 1 p.m. we will be pleased to present to you our 3-course lunch recommendation for an extra charge (EUR 30,- per person)
    Room card
    We would like to ask you to hand in your room cards at the reception upon departure. In the event of non-delivery, we have to charge a fee of EUR 5 per card.
    Room service
    You are welcome to order your food and drinks to your room.
    You can place your order by dialling 606 on the hotel telephone and a service employee will be happy to bring it to your room door.
    The room service fee is EUR 10.
    Safe
    There is a safe in your room for free use. We assume no liability for items that are not locked in the safe.
    Sauna
    The spacious two-level wellness area ALPEN.VEDA.SPA impresses with its stylish design in harmony with the mountains of the Gastein Valley and offers everything that is good for body and soul on 2,000 m².

    The sauna area with:
    - Finnish sauna (85 - 95°C)
    - Organic herbal sauna (50 - 60°C)
    - Aroma sauna with light therapy (45 - 60°C)
    - Rose quartz and aroma steam bath
    - Brine grotto, tepidarium
    - Laconium - the dry sweat bath
    - Ice igloo, foot Kneipp basin
    - Room of silence with heated waterbeds and heated benches
    is an adult nude area.

    In the spirit of peaceful coexistence, children under the age of 16 are only permitted to enter the lower spa area if accompanied by an adult and if a child and/or teenager treatment is available. Please note that the sauna area is a relaxation area.

    Sauna & relaxation area: winter13.00 to 20.00
    Sauna & relaxation area: Summer 3.00 pm to 8.00 pm

    Here you can find more information about the sauna area.
    Ski cellar with boot dryer
    Located in the basement of the house – next to the spa entrance. Please note that ski & snowboard boots are located in the heated ski boot room behind the ski cellar and may not be taken to the rooms.
    Please note that the hotel accepts no liability for items stored in the ski cellar.
    Ski pass
    Our reception team will gladly issue your ski pass to you – so nothing stands in the way of a “congestion-free” day of skiing.
    Ski rental
    Ski-Verleih Service "Irausek" - SPORT
    Bundesstraße 252
    5630 Bad Hofgastein
    +43 6432 85044
    Skiverleih-Irausek
    Ski school
    Die Schlossalm Skischule
    Schlossgasse 4 und Bundesstr. 252
    5630 Bad Hofgastein
    +43 6432 3298
    www.schischule-schlossalm.at

    Skischule Bad Hofgastein Kurt Fuchs
    Schlossalmplatz 1c
    5630 Bad Hofgastein
    +43 6432 6339
    www.skischulebadhofgastein.com
    Smoking
    We would like to point out that the entire house is an absolutely non-smoking hotel.
    Smoking is also prohibited in our rooms. We ask you, in the spirit of a peaceful and discreet coexistence, to adhere to it and, if necessary, to smoke on the balcony or on the bar-terrace.
    Taxi
    we recommend our cab partner "Taxi Gasteinertal", which you can reach at +43 676 52 52 008.
    Telephone
    The room telephones are only intended for calls within the hotel.

    If you wish to make a telephone call, please contact reception.
    Train station
    The nearest train station is in Bad Hofgastein (4 km).
    We are happy to organise a transfer for a fee.

    It is also possible to get to the station with the train station bus 558 inexpensive.
    TV Programs
    1. Gastein Info-TV
    2. ORF eins HD
    3. ORF2 HD
    4. ATV
    5. ATV II
    6. Puls 4
    7. Sixx
    8. Das Erste HD
    9. ZDF HD
    10. Sat 1
    11. Pro 7
    12. RTL
    13. RTL II
    14. Kabel 1
    15. VOX
    16. Tele 5 Austria
    17. DMAX
    18. SRF 1 HD
    19. SRF Zwei HD
    20. arte HD
    21. 3 Sat HD
    22. One
    23. zdf.info HD
    24. zdf.neo HD
    25. BR Alpha
    26. Phoenix HD
    27. n-tv
    28. N24
    29. EuroNews
    30. CNN
    31. BBC World News
    32. Eurosport
    33. Sport 1
    34. Disney Channel
    35. Super RTL
    36. KiKa HD
    37. Nickelodeon
    38. Fix & Foxi
    39. Kabel 1 Doku
    40. Servus TV HD
    41. BR Süd HD
    42. MDR Sachsen-Anhalt
    43. NDR HD
    44. WDR HD
    45. SWR HD
    46. hr - fernsehen
    47. rbb Berlin
    48. BBC Entertainment
    49. TV 5 Monde
    50. Rai 3
    51. BVN
    52. TVR 1 international
    53. RTR Planeta
    54. 1TV RUS
    55. Al Jazeera
    56. TVE internacional
    57. CT 24
    58. OBN
    59. TRT 1
    60. RTS SAT
    61. DM-Sat
    62. Duna-TV
    63. TV Polonia
    64. Hitradio OE3
    65. Viva
    66. Hochkönig TV
    67. Wildkogel TV
    68. Saalbach TV
    69. Schmittenhöhe TV
    70. Großglockner TV
    Underground car park | parking spot
    You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS GASTEIN for € 12,- per parking space and night.
    WIFI
    The internet is free of charge throughout the house.
    Username: Alpenhaus Gastein (without password)