Useful information

Find out useful information about your booking at the Alpenhaus Gasteinertal.


Rooms are available to guests from 3 PM on day of arrival. At check-in, a photogaphic form of identification is required for each person (passport, driving licence, or ID card). If you are planning to arrive after 5 PM, please let us know with a quick phone call.


We ask that you vacate your rooms by midday on your day of departure. According to availability, we offer a late check-out option. Please find out more about the options available from our reception team.

To avoid any unnecessary waiting, you are welcome to settle your bill with us on the evening prior to your departure.

General terms and conditions


Bathrobes may be hired from reception.


Towels for the Alpen.Veda.Spa area are provided in your room.


The Alpenhaus.Bar is open daily from 11 AM through to midnight. There is also a smoking lounge in the bar area.

Ironing service

We will happily take on ironing requests from Monday to Friday until 7 PM. Please ask at reception. Fill out the laundry form (in your wardrobe) and put the washing in a laundry bag in your room clearly visible for our service staff, together with the form.

Dry cleaning

We are pleased to offer a dry cleaning service from Monday to Friday. Please fill in the form (in your wardrobe) and put the items to be washed together with the form in a laundry bag somewhere visible for our service staff in your room. Dry cleaning items are usually returned within about 2 to 3 days.

Meal times

7 AM to 11 AM in the restaurant

Evening meal:
6:30 PM to 9 PM in the restaurant
We ask that you are seated in the restaurant by 8:30 PM.

Please note that bathrobes should not be worn in the restaurant and bar area (except for during the skier’s snack time in winter).

Fitness studio

Our fitness studio is available to you 24 hours a day.


Salzburg airport is approximately 85 km from the hotel, and Munich airport approximately 220 km.

Our reception team will happily organise airport transfer for you (charge applies).

Breakfast in your room

Please fill in the breakfast label and hang it on your room door before 2 AM. The charge for oom service is €9.

Gastein Card

Free card offering numerous benefits for the duration of your stay, including lots of free services and discounts in Gastein. Find out more about the Gastein Card here.


Colf Club Gastein, 5 min drive away (18 hole course).
For more information about golf courses and golf, please go to Golf in Gastein.

Our reception team will happily book tee times for you.


On prior arrangement, you are welcome to bring pets with you. Please note that in the hotel and in the hotel grounds, dogs must be kept on leads. For reasons of hygiene, pets are not allowed in the restaurant and wellness areas. We charge a €12 general cleaning charge per animal per night, without food.

Mobile phones

Out of consideration for fellow guests, we ask that mobile phones remain switched off in the restaurant and wellness areas.

Included services

Under “included services”, you will find a list of the included services for your holiday in the 4-star Hotel Alpenhaus Gasteinertal.


At reception you can pick up details for your free internet access in your room. The public areas in the hotel have Wi-Fi; the password is welcome# and the username Alpenhaus Guests.


In the Alpenhaus Gasteinertal, you enjoy the convenience of being able to charge extras in any areas of the hotel to your room number. Please don’t forget to check the charges for accuracy, and to sign where required, as later claims will not be taken into consideration.

Massages & cosmetic treatments

We are pleased to be able to arrange your desired well-being treatments with you directly at hotel reception, or via the Alpen.Veda.Spa reception. You will find details of the wide range offered by the Alpen.Veda.Spa in the brochure in your room.

Local tourist taxes

The local tourist taxes are presently €2.20 per person per night and are not included in the price of your room. These will be added to your bill on your departure.

No smoking

The entire holiday resort is a no smoking hotel, the only exception being our smoking lounge in the bar area. Smoking is however also permitted on balconies and terraces.

Emergency exits

Please take note of the information on your room door, and the green and white emergency exit signs throughout the hotel area.

Car park & underground car park

There is a car park and underground parking right by the 4 star Hotel The Alpenhaus Gasteinertal (charge applies).


Our team at reception are available round-the-clock to help you.


The safe in your room can be used free of charge.

The hotel accepts no responsibility for any objects that are not locked away in the safe.

Ski cellar with boot dryer

We have a ski cellar with boot dryer available to guests throughout the duration of their skiing holiday in Gastein at the Alpenhaus Gasteinertal.

Please note that the right place for ski and snowboard boots to be stored is in the heated boot room; please do not take them up to your hotel room.

Ski pass

Our team at reception will happily arrange the purchase of your lift pass, avoiding any potential waiting times before starting your first ski day.

Cancellation conditions & cancellation insurance

Sometimes it may happen that a holiday that you have looked forward to for so long has to be cancelled or delayed due to some unforeseen circumstance. If this is the case, the following cancellation conditions apply:

  • Up to 40 working days prior to arrival: free cancellation
  • Cancellation within 39 working days prior to arrival incurs 70% of the total booking price
  • Cancellation up to 5 working days prior to arrival incurs 70% of the total booking price
  • Cancellation less than 3 working days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.

Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, that covers both you and your family. You can take out Hotelstorno Plus insurance online.

Hotelstorno Plus insurance

Wellness & spa information

The Alpen.Veda.Spa area is open for you every day

  • Swimming pool: 7 PM to 9 PM
  • Sauna & rest area: 12 PM to 9 PM in winter
  • Sauna & rest area: 3 PM to 9 PM in summer
  • Massages & cosmetic treatments daily from 10 AM to 8 PM
  • Fitness room: open round-the-clock

There is a non-naked sauna that is also open to children. The rest of the sauna area is a naked zone and is just for adults.

Out of consideration for other guests, children under the age of 16 are only allowed in the spa area when accompanied by parents and with an appointment for a child or teenager spa treatment. Please observe that the sauna area is a relaxation and quiet rest area.

More information is available under Alpen.Veda.Spa.


Guests enjoy free Wi-Fi throughout the entire hotel. Your free Internet access for your room is available from reception, whilst in the public areas of the hotel, you can logon using the password welcome# and the username: Alpenhaus Guests.

Room card

We would ask that you hand in your room key card in at reception on your day of departure. We must charge for €18 per card for any not returned.