We ask that you vacate your rooms by midday on your day of departure. According to availability, we offer a late check-out option. Please find out more about the options available from our reception team.
To avoid any unnecessary waiting, you are welcome to settle your bill with us on the evening prior to your departure.
General terms and conditions
We are pleased to offer a dry cleaning service from Monday to Friday. Please fill in the form (in your wardrobe) and put the items to be washed together with the form in a laundry bag somewhere visible for our service staff in your room. Dry cleaning items are usually returned within about 2 to 3 days.
Breakfast in your room
On prior arrangement, you are welcome to bring pets with you. Please note that in the hotel and in the hotel grounds, dogs must be kept on leads. For reasons of hygiene, pets are not allowed in the restaurant and wellness areas. We charge a €12 general cleaning charge per animal per night, without food.
Massages & cosmetic treatments
Local tourist taxes
Car park & underground car park
Ski cellar with boot dryer
We have a ski cellar with boot dryer available to guests throughout the duration of their skiing holiday in Gastein at the Alpenhaus Gasteinertal.
Please note that the right place for ski and snowboard boots to be stored is in the heated boot room; please do not take them up to your hotel room.
Cancellation conditions & cancellation insurance
Sometimes it may happen that a holiday that you have looked forward to for so long has to be cancelled or delayed due to some unforeseen circumstance. If this is the case, the following cancellation conditions apply:
- Up to 40 working days prior to arrival: free cancellation
- Cancellation within 39 working days prior to arrival incurs 70% of the total booking price
- Cancellation up to 5 working days prior to arrival incurs 70% of the total booking price
- Cancellation less than 3 working days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.
Please note that any cancellation must be in written form to be valid.
For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, that covers both you and your family. You can take out Hotelstorno Plus insurance online.
Wellness & spa information
The Alpen.Veda.Spa area is open for you every day
- Swimming pool: 7 PM to 9 PM
- Sauna & rest area: 12 PM to 9 PM in winter
- Sauna & rest area: 3 PM to 9 PM in summer
- Massages & cosmetic treatments daily from 10 AM to 8 PM
- Fitness room: open round-the-clock
There is a non-naked sauna that is also open to children. The rest of the sauna area is a naked zone and is just for adults.
Out of consideration for other guests, children under the age of 16 are only allowed in the spa area when accompanied by parents and with an appointment for a child or teenager spa treatment. Please observe that the sauna area is a relaxation and quiet rest area.
More information is available under Alpen.Veda.Spa.