Useful information
about the 4-star DAS ALPENHAUS Gasteinertal hotel
Useful information at a glance.
Useful information about your stay at DAS ALPENHAUS Gasteinertal.
Airport
AIRPORT Salzburg „W. A. Mozart“
Distance approx. 100 km
Innsbrucker Bundesstraße 95
A-5020 Salzburg
AIRPORT München „Franz Josef Strauß“
Distance approx.. 208 km
Nordallee 25
D-85356 München
Our reception team will be happy to organize a transfer for a fee.
Distance approx. 100 km
Innsbrucker Bundesstraße 95
A-5020 Salzburg
AIRPORT München „Franz Josef Strauß“
Distance approx.. 208 km
Nordallee 25
D-85356 München
Our reception team will be happy to organize a transfer for a fee.
ARRIVAL | CHECK-IN
Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.
ALPEN.VEDA.SPA
The spacious two-level wellness area ALPEN.VEDA.SPA impresses with its stylish design in harmony with the mountains of the Gastein Valley and offers everything that is good for body and soul on 2,000 m².
The sauna area is an adult nude area. In the spirit of peaceful coexistence, children under the age of 16 are only permitted to enter the lower spa area if accompanied by an adult and if a child and/or teenager treatment is available. Please note that the sauna area is a relaxation area.
Swimming pool: 07.00 to 21.00
Sauna & relaxation area winter: 1.00 pm to 8.00 pm
Sauna & relaxation area summer: 3.00 pm to 8.00 pm
Massage & cosmetics (Monday - Saturday): 10.00 am to 6.30 pm
Fitness room: 00.00 hrs to 24.00 hrs (not during yoga and meditation)
Here you can find more information about our ALPEN.VEDA.SPA
The sauna area is an adult nude area. In the spirit of peaceful coexistence, children under the age of 16 are only permitted to enter the lower spa area if accompanied by an adult and if a child and/or teenager treatment is available. Please note that the sauna area is a relaxation area.
Swimming pool: 07.00 to 21.00
Sauna & relaxation area winter: 1.00 pm to 8.00 pm
Sauna & relaxation area summer: 3.00 pm to 8.00 pm
Massage & cosmetics (Monday - Saturday): 10.00 am to 6.30 pm
Fitness room: 00.00 hrs to 24.00 hrs (not during yoga and meditation)
Here you can find more information about our ALPEN.VEDA.SPA
Bank
OBERBANK BAD HOFGASTEIN (on the opposit of the hotel)
Kurgartenstrasse 27, A-5630 Bad Hofgastein
VOLKSBANK SALZBURG (on the opposit of the hotell)
Kurgartenstrasse 29, A-5630 Bad Hofgastein
SALZBURGER SPARKASSE (3 minutes by walk)
Kurgartenstraße 15, A-5630 Bad Hofgastein
RAIFFEISENBANK GASTEIN (5 minutes by walk)
Kaiser Franz-Platz 4, A-5630 Bad Hofgastein
Kurgartenstrasse 27, A-5630 Bad Hofgastein
VOLKSBANK SALZBURG (on the opposit of the hotell)
Kurgartenstrasse 29, A-5630 Bad Hofgastein
SALZBURGER SPARKASSE (3 minutes by walk)
Kurgartenstraße 15, A-5630 Bad Hofgastein
RAIFFEISENBANK GASTEIN (5 minutes by walk)
Kaiser Franz-Platz 4, A-5630 Bad Hofgastein
Bar
The Alpenhaus.Bar is open for you daily from 11 am to approx. midnight (according to frequency).
Bathtowels
Bath towels for the ALPEN.VEDA.SPA area are prepared for you in your room.
Bathrobes
Bathrobes are available for you to borrow (against a deposit) at the reception.
Bathslippers
We deliberately do not use wellness slippers. With this conscious decision for sustainability, we not only help to conserve resources, but also avoid large amounts of waste.
For this reason, we ask you to bring your favourite slippers, flip flops & co for the sauna and swimming pool area from home. For all those who do not want to do without the wellness slippers: at the reception you can pick up your pair!
For this reason, we ask you to bring your favourite slippers, flip flops & co for the sauna and swimming pool area from home. For all those who do not want to do without the wellness slippers: at the reception you can pick up your pair!
Beauty
We look forward to making appointments with you for your desired wellness treatments via extension 652 (ALPEN.VEDA.SPA) or directly at the hotel reception (606).
You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.
Beauty offers
You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.
Beauty offers
Bike Cellar
It is located in the 1st basement.
We assume no liability for theft, loss or damage of items brought in, especially valuables.
We assume no liability for theft, loss or damage of items brought in, especially valuables.
Bike rental
Bike-Gastein
Salzburger Straße 40
5630 Bad Hofgastein
www.bike-gastein.at
+43 650 99 84 119
INTERSPORT Fleiss
Schlossalmbahn parking lot
Schlossgasse 2
5630 Bad Hofgastein
www.sport-fleiss.at
+43 6432 7218
Salzburger Straße 40
5630 Bad Hofgastein
www.bike-gastein.at
+43 650 99 84 119
INTERSPORT Fleiss
Schlossalmbahn parking lot
Schlossgasse 2
5630 Bad Hofgastein
www.sport-fleiss.at
+43 6432 7218
Breakfast | Breakfast buffet
In our restaurant on the ground floor you will find a colorful breakfast buffet every morning from 7 to 11 am, the best of the region and season, a selection of healthy delicacies and a separate vegetarian, vegan corner.
Breakfast in the room
We can offer you breakfast in your room on request.
You can order an order list for your pampering breakfast in your room at reception.
We kindly ask you to place your order at the reception desk by 9 pm the day before.
The room service fee is EUR 10.
You can order an order list for your pampering breakfast in your room at reception.
We kindly ask you to place your order at the reception desk by 9 pm the day before.
The room service fee is EUR 10.
Cancellation Conditions & Cancellation insurance
Book carefree! 100% security for your vacation!
Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation. This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if illness of one's own with Covid-19 (compulsory submission of the test result). Non-refundable rates can be rebooked.
Otherwise our guidelines specially tailored to the current situation apply:
Up to 7 days prior to arrival: free cancellation
Cancellation within 6 days prior to arrival incurs 90% of the total booking price
Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.
In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.
Christmas | New Year´s Eve:
Up to 14 days prior to arrival: free cancellation
Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price
Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price
Cancellation 2 days prior to arrival incurs 100% of the total booking price
In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.
Please note that any cancellation must be in written form to be valid.
For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.
European travel insurance
Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation. This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if illness of one's own with Covid-19 (compulsory submission of the test result). Non-refundable rates can be rebooked.
Otherwise our guidelines specially tailored to the current situation apply:
Christmas | New Year´s Eve:
For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.
European travel insurance
Car rental
Check-out | Departure
Check-out is until 12 p.m.
We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.
In order to avoid waiting times, you can pay the bill on the evening before the day of departure.
We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.
In order to avoid waiting times, you can pay the bill on the evening before the day of departure.
Check-in | Arrival
Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.
Chemical Cleaning
We offer this service daily to 7 pm.
Please fill out the laundry form (in the room box) and deposit the laundry with the form in the laundry bag in your room, clearly visible for our ladies on the floor. Dry cleaning takes about two to three calendar days.
Please fill out the laundry form (in the room box) and deposit the laundry with the form in the laundry bag in your room, clearly visible for our ladies on the floor. Dry cleaning takes about two to three calendar days.
Consumption
In the ALPENHAUS GASTEINERTAL you can easily have your consumption booked on the room bill.
Please do not forget to check the consumption receipts for correctness and to sign them, as we can no longer consider later complaints.
Please do not forget to check the consumption receipts for correctness and to sign them, as we can no longer consider later complaints.
Credit cards
We accept the following credit cards:
VISA | Master Card | American Express | Diners Club
VISA | Master Card | American Express | Diners Club
Cosmetics
We look forward to arranging appointments for your desired wellness treatments with you directly at the hotel reception (extension 652) or via extension 606 (ALPEN.VEDA.SPA).
You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.
Cosmetic offers
You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.
Cosmetic offers
Daily prices | Best available flexible rate!
You book the best available rate on the day of your booking. Depending on the occupancy and availability, our flexible rate can change daily. By entering your credit card number, this booking is guaranteed and we will keep the room (s) free for you.
What if something comes up and you have to cancel?
Then you benefit from our flexible cancellation policy.
What if something comes up and you have to cancel?
Then you benefit from our flexible cancellation policy.
Departure | Check-out
Departure is unti 12 a.m.
We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.
In order to avoid waiting times, you can pay the bill on the evening before the day of departure.
We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.
In order to avoid waiting times, you can pay the bill on the evening before the day of departure.
Dinner
From 6 to 9 pm, you can enjoy our regional and international cuisine in our Alpine.Lifestyle.Restaurant.
Doctor
Dr. Robert Költringer, general practitioner
Kurgartenstraße 30
5630 Bad Hofgastein
TEL: +43 43 6432 7447
Emergency medical service
TEL.141
Kurgartenstraße 30
5630 Bad Hofgastein
TEL: +43 43 6432 7447
Emergency medical service
TEL.141
Early bird | best non-refundable rate!
You book the best non-cancellable early bird or best price rate available. The best non-cancellable rates are only available for a limited number of rooms and are subject to availability. We will charge your credit card 100% of your travel price when you complete the booking.
You can no longer cancel your booking with an early bird or best price rate free of charge.
You can no longer cancel your booking with an early bird or best price rate free of charge.
E-car charging station
You can charge your e-car comfortably at our charging station for the exploration tours, depending on availability. You can get the service card at the hotel reception.
TYP 2 | 22 kW | 32A
TYP 2 | 22 kW | 32A
Emergency exits
Please note the information on your room door and the green and white escape route signs throughout the hotel.
Gastein Card
This free card is valid for the duration of your stay and entitles you to a wide range of free services and discounts in Gastein.
Find out more about the Gastein Card.
Find out more about the Gastein Card.
General terms and conditions
Here you can find our General terms and conditions and privacy policy.
Golf
Golf Club Gastein
18-hole course
Golfstrasse 6
5640 Bad Gastein
+43 6434 2775
www.golfclub-gastein.com
Golfclub Goldegg
18 hole course
Maierhof 19
5622 Goldegg
+43 6415 8585
www.golfclub-goldegg.com
Open Golf St.Johann Alpendorf
2 x 9-hole course
Urreiting 105
5600 St. Johann im Pongau
+43 6462 22652
www.golfsanktjohann.at
Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18-hole course
Golfstrasse 25
A-5700 Zell am See
+43 6542 561610
www.golf-zellamsee.at
Reception will be happy to book a tea time for you.
18-hole course
Golfstrasse 6
5640 Bad Gastein
+43 6434 2775
www.golfclub-gastein.com
Golfclub Goldegg
18 hole course
Maierhof 19
5622 Goldegg
+43 6415 8585
www.golfclub-goldegg.com
Open Golf St.Johann Alpendorf
2 x 9-hole course
Urreiting 105
5600 St. Johann im Pongau
+43 6462 22652
www.golfsanktjohann.at
Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18-hole course
Golfstrasse 25
A-5700 Zell am See
+43 6542 561610
www.golf-zellamsee.at
Reception will be happy to book a tea time for you.
Gym
The gym is accessible 24 hours a day.(not during yoga and meditations)
Hospital
The nearest hospital with a children's ward is in Schwarzach.
Kardinal Schwarzenberg Krankenhaus
Kardinal Schwarzenbergplatz 1
A-5620 Schwarzach im Pongau
+43 6415 71010
Another hospital is located in Zell am See.
Tauernkliniken GmbH
Paracelsusstrasse 8
A-5700 Zell am See
+43 6542 777-0
Kardinal Schwarzenberg Krankenhaus
Kardinal Schwarzenbergplatz 1
A-5620 Schwarzach im Pongau
+43 6415 71010
Another hospital is located in Zell am See.
Tauernkliniken GmbH
Paracelsusstrasse 8
A-5700 Zell am See
+43 6542 777-0
Housekeeping
In the ALPENHAUS GASTEIN we offer daily room cleaning, which is carried out from 8 a.m. to 4 p.m. If you do not want this or if you prefer a certain time, simply speak to our reception team directly. Another possibility is to place the "Do not disturb" sign on your room door.
Included services
You can find a list of the services included during your vacation at the 4-star hotel Das Alpenhaus Gasteinertal at Inclusive services.
Internet
Internet is free of charge throughout the house.
Username: Alpenhaus Gastein (without password)
Username: Alpenhaus Gastein (without password)
Ironing service
We are happy to do your job. Please contact the reception team with your enquiry.
We ask for your understanding that we do not take responsibility for your laundry.
In addition, there is the possibility to provide an iron and ironing board to the room for you. You are welcome to order these at the reception.
We ask for your understanding that we do not take responsibility for your laundry.
In addition, there is the possibility to provide an iron and ironing board to the room for you. You are welcome to order these at the reception.
Included services
The local tax | Overnight tax, currently EUR 2.40 per person and night, is not included in the room price and will be added to the bill upon departure.
Massages
We look forward to arranging appointments for your desired wellness massages with you directly at the hotel reception (extension 652) or via extension 606 (ALPEN.VEDA.SPA).
You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.
Massage offers
You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.
Massage offers
Parking sport | Underground car park
You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS GASTEIN for € 12,- per parking space and night.
Pets | Holiday with dog
We ask for your understanding that your dog cannot accompany you to the restaurant or the wellness area .
We charge € 19,- per pet per night without food.
We charge € 19,- per pet per night without food.
Pharmacy
Kur-Apotheke Bad Hofgastein (right next to the church)
Pyrkerstraße 5, 5630 Bad Hofgastein
+43 6547 8227
Opening hours: Monday to Friday: 08.00 to 18.00
(from 12:00 to 14:00 on-call service with the door open)
Saturday: 08.00 a.m. to 12.00 p.m.
Emergency pharmacy service:
Here you will be informed about all night and emergency services of pharmacies in the region.
1455
Pyrkerstraße 5, 5630 Bad Hofgastein
+43 6547 8227
Opening hours: Monday to Friday: 08.00 to 18.00
(from 12:00 to 14:00 on-call service with the door open)
Saturday: 08.00 a.m. to 12.00 p.m.
Emergency pharmacy service:
Here you will be informed about all night and emergency services of pharmacies in the region.
1455
Pool
Indoor pool:
Opening hours: 7 am to 9 pm
1. Basement
Radio
You receive radio programs via the TV set. You can find a list of the available channels under TV programs.
Reception
Our reception team is available to help you at any time of the day or night. You can reach them via phone extension 606.
Reduction for children
Reduction for children sharing a room with 2 full paying guests:
0 to 5,99 years: 100 %
6 to 14,99 years: 50 %
15 to 17,99 years: 20 %
Children’s reduction staying in a separate room:
2 to 5,99 years: 40 %
6 to 14,99 years: 20 %
15 to 17,99 years: 10 %
Children’s reduction staying in a separate room:
Restaurant
Our restaurant is open for you at the following times:
Breakfast: 7 am to 11 am
Dinner: 6 pm to 9 pm
Bar: 11 am to approx. midnight
Dress code for dinner: sporty and elegant
From 12 noon to 1 p.m. we will be pleased to present to you our 3-course lunch recommendation for an extra charge (EUR 30,- per person)
Breakfast: 7 am to 11 am
Dinner: 6 pm to 9 pm
Bar: 11 am to approx. midnight
Dress code for dinner: sporty and elegant
From 12 noon to 1 p.m. we will be pleased to present to you our 3-course lunch recommendation for an extra charge (EUR 30,- per person)
Room card
We would like to ask you to hand in your room cards at the reception upon departure. In the event of non-delivery, we have to charge a fee of EUR 5 per card.
Room service
You are welcome to order your food and drinks to your room.
You can place your order by dialling 606 on the hotel telephone and a service employee will be happy to bring it to your room door.
The room service fee is EUR 10.
You can place your order by dialling 606 on the hotel telephone and a service employee will be happy to bring it to your room door.
The room service fee is EUR 10.
Safe
There is a safe in your room for free use. We assume no liability for items that are not locked in the safe.
Sauna
The spacious two-level wellness area ALPEN.VEDA.SPA impresses with its stylish design in harmony with the mountains of the Gastein Valley and offers everything that is good for body and soul on 2,000 m².
The sauna area with:
- Finnish sauna (85 - 95°C)
- Organic herbal sauna (50 - 60°C)
- Aroma sauna with light therapy (45 - 60°C)
- Rose quartz and aroma steam bath
- Brine grotto, tepidarium
- Laconium - the dry sweat bath
- Ice igloo, foot Kneipp basin
- Room of silence with heated waterbeds and heated benches
is an adult nude area.
In the spirit of peaceful coexistence, children under the age of 16 are only permitted to enter the lower spa area if accompanied by an adult and if a child and/or teenager treatment is available. Please note that the sauna area is a relaxation area.
Sauna & relaxation area: winter13.00 to 20.00
Sauna & relaxation area: Summer 3.00 pm to 8.00 pm
Here you can find more information about the sauna area.
The sauna area with:
- Finnish sauna (85 - 95°C)
- Organic herbal sauna (50 - 60°C)
- Aroma sauna with light therapy (45 - 60°C)
- Rose quartz and aroma steam bath
- Brine grotto, tepidarium
- Laconium - the dry sweat bath
- Ice igloo, foot Kneipp basin
- Room of silence with heated waterbeds and heated benches
is an adult nude area.
In the spirit of peaceful coexistence, children under the age of 16 are only permitted to enter the lower spa area if accompanied by an adult and if a child and/or teenager treatment is available. Please note that the sauna area is a relaxation area.
Sauna & relaxation area: winter13.00 to 20.00
Sauna & relaxation area: Summer 3.00 pm to 8.00 pm
Here you can find more information about the sauna area.
Ski cellar with boot dryer
Located in the basement of the house – next to the spa entrance. Please note that ski & snowboard boots are located in the heated ski boot room behind the ski cellar and may not be taken to the rooms.
Please note that the hotel accepts no liability for items stored in the ski cellar.
Please note that the hotel accepts no liability for items stored in the ski cellar.
Ski pass
Our reception team will gladly issue your ski pass to you – so nothing stands in the way of a “congestion-free” day of skiing.
Ski rental
Ski-Verleih Service "Irausek" - SPORT
Bundesstraße 252
5630 Bad Hofgastein
+43 6432 85044
Skiverleih-Irausek
Bundesstraße 252
5630 Bad Hofgastein
+43 6432 85044
Skiverleih-Irausek
Ski school
Die Schlossalm Skischule
Schlossgasse 4 und Bundesstr. 252
5630 Bad Hofgastein
+43 6432 3298
www.schischule-schlossalm.at
Skischule Bad Hofgastein Kurt Fuchs
Schlossalmplatz 1c
5630 Bad Hofgastein
+43 6432 6339
www.skischulebadhofgastein.com
Schlossgasse 4 und Bundesstr. 252
5630 Bad Hofgastein
+43 6432 3298
www.schischule-schlossalm.at
Skischule Bad Hofgastein Kurt Fuchs
Schlossalmplatz 1c
5630 Bad Hofgastein
+43 6432 6339
www.skischulebadhofgastein.com
Smoking
We would like to point out that the entire house is an absolutely non-smoking hotel.
Smoking is also prohibited in our rooms. We ask you, in the spirit of a peaceful and discreet coexistence, to adhere to it and, if necessary, to smoke on the balcony or on the bar-terrace.
Smoking is also prohibited in our rooms. We ask you, in the spirit of a peaceful and discreet coexistence, to adhere to it and, if necessary, to smoke on the balcony or on the bar-terrace.
Taxi
we recommend our cab partner "Taxi Gasteinertal", which you can reach at +43 676 52 52 008.
Telephone
The room telephones are only intended for calls within the hotel.
If you wish to make a telephone call, please contact reception.
If you wish to make a telephone call, please contact reception.
Train station
The nearest train station is in Bad Hofgastein (4 km).
We are happy to organise a transfer for a fee.
It is also possible to get to the station with the train station bus 558 inexpensive.
We are happy to organise a transfer for a fee.
It is also possible to get to the station with the train station bus 558 inexpensive.
TV Programs
- Gastein Info-TV
- ORF eins HD
- ORF2 HD
- ATV
- ATV II
- Puls 4
- Sixx
- Das Erste HD
- ZDF HD
- Sat 1
- Pro 7
- RTL
- RTL II
- Kabel 1
- VOX
- Tele 5 Austria
- DMAX
- SRF 1 HD
- SRF Zwei HD
- arte HD
- 3 Sat HD
- One
- zdf.info HD
- zdf.neo HD
- BR Alpha
- Phoenix HD
- n-tv
- N24
- EuroNews
- CNN
- BBC World News
- Eurosport
- Sport 1
- Disney Channel
- Super RTL
- KiKa HD
- Nickelodeon
- Fix & Foxi
- Kabel 1 Doku
- Servus TV HD
- BR Süd HD
- MDR Sachsen-Anhalt
- NDR HD
- WDR HD
- SWR HD
- hr - fernsehen
- rbb Berlin
- BBC Entertainment
- TV 5 Monde
- Rai 3
- BVN
- TVR 1 international
- RTR Planeta
- 1TV RUS
- Al Jazeera
- TVE internacional
- CT 24
- OBN
- TRT 1
- RTS SAT
- DM-Sat
- Duna-TV
- TV Polonia
- Hitradio OE3
- Viva
- Hochkönig TV
- Wildkogel TV
- Saalbach TV
- Schmittenhöhe TV
- Großglockner TV
Underground car park | parking spot
You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS GASTEIN for € 12,- per parking space and night.
WIFI
The internet is free of charge throughout the house.
Username: Alpenhaus Gastein (without password)
Username: Alpenhaus Gastein (without password)