DAS ALPENHAUS Gasteinertal

General Terms and Conditions (GTC)

I. Scope of Application

1. These General Terms and Conditions apply to accommodation agreements as well as to all additional services and deliveries provided by the hotel to the guest.
2. Deviating provisions, in particular those contained in the guest’s or booker’s general terms and conditions, shall not apply unless they have been expressly acknowledged in writing by the hotel.

II. Conclusion of Contract

1. Upon confirmation of a booking request by the hotel, an accommodation agreement (hereinafter referred to as the “Contract”) shall be concluded.
2. Contracting parties are the hotel and the guest. If a third party makes the booking on behalf of the guest, such party shall be liable to the hotel jointly and severally with the guest for all obligations arising from the Contract, provided the hotel has received a corresponding declaration.
3. The booker is obliged to forward all booking-relevant information, in particular these General Terms and Conditions, to the guest.
4. The subletting or re-letting of rooms provided, as well as their use for purposes other than accommodation, require the hotel’s prior written consent.

III. Services, Prices, Payment

1. The hotel is obliged to keep the booked rooms available and to provide the agreed services.
2. The guest is obliged to pay the agreed prices for the accommodation as well as for any additional services used.
3. All prices include the applicable statutory value-added tax.
4. Price changes are permissible if the guest subsequently requests changes to the booking and the hotel agrees to such changes.
5. Invoices are payable immediately upon receipt without deduction.
6. In the event of late payment, statutory default interest shall apply. The hotel is entitled to charge reminder fees of EUR 5.00 per reminder.
7. The hotel is entitled to request advance payments or security deposits and to issue interim invoices.
8. Offsetting or reduction by the guest is only permitted with undisputed or legally established claims.

IV. Withdrawal by the Individual Guest, Cancellation

(Group and event bookings see Section VII)

1. Bookings are made in accordance with the booking conditions stated in the offer and the reservation confirmation.
2. In the event of withdrawal by an individual guest, the cancellation and withdrawal conditions stated in the offer and the reservation confirmation shall apply. The conditions agreed at the time of booking shall be decisive.
3. The withdrawal must be communicated to the hotel in writing, stating the booking number. The time of receipt by the hotel shall be decisive.
4. In the event of withdrawal, the hotel shall be entitled to reasonable compensation. Such compensation shall amount to a maximum of the contractually agreed price, less any expenses saved and any income generated through alternative use.
5. These provisions shall apply accordingly in the event of no-show or early departure.
6. If the guest has been granted an option for free cancellation, no compensation shall be due within the agreed option period.
7. The conclusion of travel cancellation insurance is recommended.

V. Withdrawal by the Hotel

1. The hotel is entitled to withdraw from the Contract if:

• agreed advance payments are not made on time,
• the guest does not provide final confirmation of the booking despite inquiry,
• false or misleading information has been provided,
• the operation, safety, or reputation of the hotel is endangered,
• unauthorized subletting or re-letting occurs,
• the guest’s financial situation deteriorates significantly.

1. The withdrawal must be communicated to the guest in writing without delay.
2. In such cases, the guest shall have no claim for damages.

VI. Arrival and Departure

1. There is no entitlement to specific rooms unless expressly confirmed in writing.
2. Check-in: from 3:00 p.m. | Check-out: by 12:00 noon.
3. Rooms not occupied by 6:00 p.m. may be reassigned by the hotel.
4. In the event of late departure, the hotel is entitled to charge additional costs.

VII. Group and Event Bookings

1. Group and event bookings include reservations of 10 or more rooms as well as events of any kind.
2. Cancellations must be made in writing.
3. The cancellation conditions and deposit regulations agreed in the Contract shall apply.
4. Name lists must be submitted no later than 7 days prior to arrival.
5. Additional expenses (e.g. room rearrangements) may be charged separately.

VIII. Liability of the Hotel, Limitation Period

1. The hotel shall be liable in accordance with statutory provisions for damages resulting from injury to life, body, or health.
2. For other damages, the hotel shall only be liable in cases of willful misconduct or gross negligence by the hotel, its legal representatives, or senior staff.
3. These limitations of liability apply to all claims for damages, regardless of their legal basis, including claims in tort. They also apply to claims against employees or vicarious agents of the hotel.
4. The limitations of liability shall not apply in cases of liability for defects following the assumption of a guarantee, fraudulent concealment of defects, or damages resulting from injury to life, body, or health.
5. For items brought into the hotel, the hotel shall be liable in accordance with statutory provisions up to a maximum amount of EUR 1,100.00, unless the guest proves that the damage was caused neither by the hotel nor its employees. Liability for money, securities, and valuables shall be limited to EUR 550.00, unless such items were expressly taken into custody or the damage was caused by the hotel or its employees.
6. Claims for liability shall lapse if the guest does not notify the hotel immediately after becoming aware of loss, destruction, or damage. This does not apply to items deposited in the hotel safe.
7. If a parking space in the hotel garage or on the hotel premises is provided, liability shall be limited to the statutory provisions. Any damage must be reported at the latest before leaving the hotel premises.
8. Wake-up calls are carried out with due care. Claims for damages are excluded except in cases of willful misconduct or gross negligence.
9. Mail, messages, and consignments for guests are handled with care. Liability is excluded except in cases of willful misconduct or gross negligence. The hotel is entitled to hand over lost property to the competent lost-and-found office after an appropriate retention period.
10. Claims for damages shall become time-barred after three years from the date the guest becomes aware of the damage and the party causing it. This shall not apply to damages resulting from injury to life, body, or health or to damages caused by willful misconduct or gross negligence.

IX. Terms of Use – WLAN Access

1. The user undertakes to refrain from any use that violates statutory provisions, public order, or good morals or that harasses, intimidates, or impairs other internet users.
2. In particular, the user undertakes not to use the internet access for file sharing, unlawful content, or other abusive purposes and not to excessively use the available bandwidth, as the internet access is shared with other users.
3. The user is responsible for protecting their own devices, in particular by using appropriate security measures such as up-to-date antivirus software and firewalls.
4. Alpenhaus Hotels & Resorts shall not be liable for errors, disruptions, or damages arising from the use of the internet or from configuration changes to the user’s devices.
5. Liability for damages of any kind, including consequential damages and claims by third parties, is excluded to the extent permitted by law.
6. By using the WLAN access, the user expressly agrees to these terms of use.

X. Final Provisions

1. Amendments and supplements require written form.
2. Place of performance and payment is the registered office of the hotel.
3. Jurisdiction and applicable law shall be governed by Austrian law.
4. Should individual provisions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
5. The provisions of the Austrian Hotel Regulations shall apply in addition.

Version: January 2026