Useful information

about the 4-star  DAS ALPENHAUS Gasteinertal hotel

Useful information at a glance.

Useful information about your stay at DAS ALPENHAUS Gasteinertal.

Arrival / Check-in

From what time can I check into my room at Alpenhaus Gasteinertal?
Your room will be available from 3:00 PM on the day of arrival.
If you arrive earlier, you are welcome to leave your luggage at the reception and start enjoying the hotel's amenities.
How does check-in work at Alpenhaus Gasteinertal?
Our reception team is available 24/7.
For a smooth check-in process, please have a valid ID and a credit card ready for security purposes.

Departure / Check-out

By what time do I need to check out of my room on departure day?
We kindly ask you to vacate your room by 12:00 PM at the latest.
Is a late check-out possible at Alpenhaus Gasteinertal?
A late check-out is possible depending on availability and for an additional fee. Please contact our reception team in advance.
Can I settle my hotel bill the evening before departure?
Yes, to ensure a smooth and relaxed check-out, we kindly recommend settling your bill the evening before your departure, preferably by 9:00 p.m.
What should I do with my room key card when checking out?
Please return all room key cards to the reception upon departure. If not returned, a fee of EUR 5 per card will be charged.
Which credit cards are accepted at Alpenhaus Gasteinertal?
VISA | MasterCard | American Express | Diners Club | Maestro | JBC

Culinary Experience

When is breakfast served at Alpenhaus Gasteinertal?
Our varied breakfast buffet, featuring plenty of healthy delights and a dedicated corner for vegetarian and vegan lovers, is available daily from 7:00 to 11:00 am.
From what time is dinner served at Alpenhaus Gasteinertal?
Daily from 6:00 PM to 9:00 PM you can enjoy a varied buffet with a served main course – with choices of fish, meat, or vegetarian/vegan options. To enjoy your dinner in a relaxed atmosphere, we kindly ask you to arrive at the restaurant no later than 8:30 PM.
When is the hotel bar open?
The bar opens daily at 11:00 AM and remains open – depending on atmosphere and number of guests – until approximately midnight.
What is the dress code for dinner at Alpenhaus Gasteinertal?
We kindly ask you to wear smart-casual attire. Bathrobes are not permitted in the restaurant.
Can I charge food and drinks to my room?
Yes, simply sign your receipts for confirmation. Please note that later complaints cannot be accepted.

Wellness, Spa & Fitness

What spa facilities are available at Alpenhaus Gasteinertal?
Our ALPEN.VEDA.SPA spans two floors and offers you:

  • Indoor pool & whirlpool (textile area)
  • Sauna area (adults only, 16+) with Finnish sauna, bio-herbal sauna, aroma sauna, aroma steam bath, salt grotto, tepidarium, laconium, ice igloo, foot Kneipp pool, relaxation zones, and whirlpool
  • Sunbathing lawn (available in the summer months)
    • What are the opening hours of the spa area?
  • Swimming pool: daily from 7:00 AM to 8:00 PM
  • Sauna area (adults only): 11:30 AM to 8:00 PM
    • From what age is access to the sauna area allowed?
    Access to the sauna area (nude area) is permitted from the age of 16th. An exception applies to children from 14 years accompanied by an adult.

    In the pool area, a textile/family sauna is also available. Please note that the sauna area is a quiet zone intended for rest and relaxation.
    What are the opening hours of the beauty and treatment center?
    The treatment center is open from Monday to Saturday, 10:00 AM to 6:30 PM.
    Where can I book wellness or spa appointments?
    You can book your treatment either at the reception or directly at the spa.
    Feel free to contact us at:

    TEL.: +43 6432 63 56 (Reception)
    TEL.: +43 6432 63 56 652 (SPA).
    Should I reserve my wellness appointments before arrival?
    Yes, to ensure your preferred appointment time, we recommend booking your wellness treatments in advance, ideally before your arrival. Feel free to contact us at:

    TEL.: +43 6432 63 56 (Reception)
    TEL.: +43 6432 63 56 652 (SPA).
    Is there a fitness room at Alpenhaus Gasteinertal?
    Yes, the fitness room is available to you all day, except during yoga and active sessions.
    Are towels and bathrobes provided?
    Towels are available directly in your room.
    Bathrobes are available at the reception – for a deposit.
    Are wellness slippers available?
    We deliberately do not provide wellness slippers. This decision supports sustainability by conserving valuable resources and avoiding unnecessary waste.
    We kindly ask you to bring your own slippers, flip-flops, or sandals for the sauna and pool area from home.
    If you do not have your own slippers, you can borrow a pair at the reception.

    Dogs

    May I bring my dog to the hotel?
    Yes, your dog is warmly welcome with us. In addition to our dog-friendly rooms and suites, you can look forward to special amenities and thoughtful comforts for your furry friend:
  • Dog blanket for cozy moments
  • Food or water bowl
  • Welcome treats for your four-legged companion

    • Please note that dogs must be requested in advance and are not allowed in the restaurant and in the wellness area out of consideration for other guests.

    Dinner or breakfast with your dog is possible in our cozy hotel lobby.

    For your dog, we charge a fee of EUR 19 per night (without food).

    Rooms

    Is there a minibar in the room?
    Yes, each room has a minibar. (Service fee applies)
    Is there a kettle in the room?
    There is no kettle in the rooms by default, but you can borrow one at the reception.
    Is there free Wi-Fi at Alpenhaus Gasteinertal?
    Yes, throughout the entire hotel area.
    How does room cleaning work at Alpenhaus Gasteinertal?
    Daily room cleaning takes place between 8:00 AM and 3:00 PM. If you do not wish to have your room cleaned or prefer a specific time, please inform our reception team. Alternatively, you can use the “Do Not Disturb” sign on your door.
    What TV channels can I receive at the hotel?
    The hotel offers a wide selection of TV channels, including regional stations as well as numerous national and international channels. A complete list of available channels can be found directly on your TV under the menu item “TV Channels.”
    How can I listen to the radio in my hotel room?
    You can conveniently listen to radio programs via your TV. An overview of available stations is also found in the “TV Channels” menu.

    Parking & E-Mobility

    Where can I park at Alpenhaus Gasteinertal?
    For your arrival and departure, complimentary short-term parking spaces are available right at the hotel for up to 30 minutes.
    Subject to availability, you are welcome to use an outdoor parking space or our underground garage during your stay – €12 per night and parking space.
    Can I charge my electric car at the hotel?
    Yes, there is an electric charging station (Type 2 | 22 kW | 32 A) available directly at the hotel.
    A service card can be obtained at the reception for a fee.

    Alternatively, you can use the public charging station at the P&R car park (near the tennis courts). In addition to existing 11 kW and 22 kW Type 2 charging points, you will also find the first fast charger in the Gastein Valley there, offering up to 75 kW charging power (hypercharger, CCS).

    Billing is handled via the Salzburg AG system. The following charging points are available:
  • CCS charging station – up to 75 kW
  • Type 2 charging station – 11 kW
  • Type 2 charging station – 22 kW

    • Ski, Bike & Sports

    Does Alpenhaus Gasteinertal offer an activity and fitness program?
    Yes – as part of our weekly activity and fitness program, you can enjoy invigorating group sessions such as yoga, Qi Gong, Tai Chi, and more.

    In addition, the Bad Hofgastein Tourist Office offers a wide range of extra activities and experiences throughout the Gastein Valley.
    Is there a sports equipment room for ski and bike gear?
    Yes, a sports equipment room with a shoe dryer is available free of charge — both in winter for ski equipment and in summer for bicycles and bike gear.

    Please note that sports equipment may not be taken into the hotel rooms. We accept no liability for shoe and sports equipment stored in the sports equipment room.
    Where can I rent ski or bike equipment?
    INTERSPORT Fleiss
    Schlossalmbahn parking lot
    Schlossgasse 2
    5630 Bad Hofgastein
    www.sport-fleiss.at
    +43 6432 7218

    Bike-Gastein
    Salzburger Straße 40
    5630 Bad Hofgastein
    www.bike-gastein.at
    +43 650 99 84 119
    Where can I book a ski course?
    Die Schlossalm Skischule
    Schlossgasse 4 und Bundesstr. 252
    5630 Bad Hofgastein
    +43 6432 3298
    www.schischule-schlossalm.at

    Skischule Bad Hofgastein Kurt Fuchs
    Schlossalmplatz 1c
    5630 Bad Hofgastein
    +43 6432 6339
    www.skischulebadhofgastein.com
    Can I buy the ski pass directly at the hotel?
    Yes, ski passes are conveniently available directly at our reception — for the regular rate. This allows you to begin your ski day in a relaxed way, without the need to wait at the lift ticket office.
    How far is the Schlossalmbahn from Alpenhaus Gasteinertal?
    The valley station of the Schlossalmbahn is only about 500–600 metres from Alpenhaus Gasteinertal and can be reached within a few minutes on foot or by taking the free ski bus directly from the hotel.
    How far is the ski bus stop from Alpenhaus Gasteinertal?
    The ski bus stop is located right in front of Alpenhaus Gasteinertal.
    Are there golf courses near the hotel?
    Yes, there are several attractive golf courses around Bad Hofgastein, set amidst breathtaking Alpine scenery. Our team will be happy to assist you with reserving your tee times.

    Golf Club Gastein
    18-hole course
    Golfstrasse 6
    5640 Bad Gastein
    +43 6434 2775
    www.golfclub-gastein.com

    Golfclub Goldegg
    18 hole course
    Maierhof 19
    5622 Goldegg
    +43 6415 8585
    www.golfclub-goldegg.com

    Open Golf St.Johann Alpendorf
    2 x 9-hole course
    Urreiting 105
    5600 St. Johann im Pongau
    +43 6462 22652
    www.golfsanktjohann.at

    Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
    2 x 18-hole course
    Golfstrasse 25
    A-5700 Zell am See
    +43 6542 561610
    www.golf-zellamsee.at

    Reception will be happy to book a tea time for you.
    Does Alpenhaus Gasteinertal offer yoga and selfness retreats?
    Yes – Alpenhaus Gasteinertal regularly hosts yoga and selfness retreats as part of the ALPEN.KRAFT.SELFNESS concept. These holistic programmes are based on the five pillars: Detox, Destress, Restart, Yoga, and Nature.Human., combining yoga sessions, meditation, mindfulness training, and nature experiences with healthy nutrition and regeneration. The goal is to bring body, mind, and soul into lasting balance and to replenish your energy – all set against the inspiring Alpine backdrop of the Gastein Valley.

    Does Alpenhaus Gasteinertal offer yoga and selfness retreats? Content A variety of experienced teachers and trainers lead diverse retreats and workshops featuring different yoga styles.

    GasteinCard & Guest Mobility Ticket

    Is the Gastein Card included in the stay?
    Yes – as a guest at Alpenhaus Gasteinertal, you will receive the Gastein Card free of charge for the entire duration of your stay. The Gastein Card offers attractive discounts – for example, on spa admissions, cable cars, and guided tours – depending on the season.
    What is the Gastein Card?
    You will receive the Gastein Card free of charge right after check-in, valid for the entire duration of your stay. It offers numerous discounts and benefits, with special advantages both in summer and winter, depending on the season.
    What is the Guest Mobility Ticket – Salzburg Transport?
    The Guest Mobility Ticket allows you to use all public transport free of charge throughout the entire federal state of Salzburg.
    When and how do I receive the Guest Mobility Ticket?
    You receive the ticket after your check-in. Upon request, you can complete a pre-check-in so that we can send you the digital Guest Mobility Ticket on the morning of your arrival day. More information can be found at: www.guestmobilityticket.at.

    Booking & Cancellation

    What does "daily rates" or "best available flexible rate" mean?
    The best available rate applies on the day of your booking and may change daily depending on availability and demand (dynamic pricing). By providing your credit card details, your booking is guaranteed, and we reserve your room for you.

    What happens if your plans change?
    You can make use of our cancellation policies.
    What is a "NON-REF" rate or non-refundable rate?
    What is a "NON-REF" rate or non-refundable rate? Cancellation or rebooking is no longer possible after reservation.
    The full amount is due 100% at the time of booking, and your credit card will be charged the full amount upon successful reservation.
    What child discounts are available at Alpenhaus Gasteinertal?
    Child discount in a room with two full-paying adults:
  • 0 up to 5 years: 100%
  • 6 up to 14 years: 50%
  • 15 up to 17 years: 20%


    • Child discount in an extra room:
  • 2up to 5 years: 40%
  • 6 up to 14 years: 20%
  • 16 up to 17 years: 10%
    • Where can I take out cancellation insurance?
    We recommend taking out the Hotel Cancellation Plus insurance from the European Travel Insurance, which provides comprehensive coverage for you and your family in case of cancellation or trip interruption.

    You can easily take out the insurance online: European Travel Insurance
    How can a booking be cancelled?
    Important: Cancellations are only valid in writing. Verbal or telephone cancellations are not considered binding.
    What is the overnight stay tax (local tax | mobility tax) and how is it calculated?
    The overnight stay tax is a legally required charge, collected per person and night from the age of 15. It is not included in the room price and will be added to your bill upon departure.

    The amount of the charge varies depending on the period and is composed as follows:
    Until 30.04.2027:
  • € 2.40 overnight stay tax
  • € 0.50 mobility tax

    • from 01.05.2027:
  • € 2,40 overnight stay tax
  • € 1,10 mobility tax

    • Our official registration number is: 50402-00593-2020
    What does the overnight stay tax (local tax | mobility tax) include?
    The overnight stay tax supports the local tourism infrastructure. The mobility tax promotes public transport and sustainable mobility options. The tourism promotion fee is used for the further development and maintenance of tourist services.

    Health & Emergencies

    Where can I find a doctor or pharmacy in Bad Hofgastein?
    Dr. Robert Költringer, general practitioner
    Kurgartenstraße 30
    5630 Bad Hofgastein
    TEL: +43 43 6432 7447

    Emergency medical service
    TEL.141

    Kur-Apotheke Bad Hofgastein (right next to the church)
    Pyrkerstraße 5, 5630 Bad Hofgastein
    +43 6547 8227

    Opening hours: Monday to Friday: 08.00 to 18.00
    (from 12:00 to 14:00 on-call service with the door open)
    Saturday: 08.00 a.m. to 12.00 p.m.

    Emergency pharmacy service:
    Here you will be informed about all night and emergency services of pharmacies in the region.
    1455
    Where is the nearest hospital?
    Yes, the nearest hospital with a pediatric ward is located in Schwarzach im Pongau, about a 50-minute drive away:

    Kardinal Schwarzenberg Clinic
    Kardinal Schwarzenbergplatz 1, A-5620 Schwarzach im Pongau
    TEL.: +43 6415 71010

    The nearest hospital is in Zell am See – only a few kilometers from the hotel:

    Tauernkliniken GmbH
    Paracelsusstraße 8, A-5700 Zell am See
    TEL.: +43 6542 777-0

    Where are the emergency exits in the hotel?
    Please observe the instructions on your room door as well as the green-white emergency exit signs throughout the hotel area.
    What are the important emergency numbers?
    Fire brigade: 122
    Police: 133
    Ambulance: 144
    Medical emergency service: 141

    Arrival & Surroundings

    How far is the nearest train station next to the hotel?
    The nearest train station is in Bad Hofgastein (4 km).
    We are happy to organise a transfer for a fee.

    It is also possible to get to the station with the train station bus 558 inexpensive, or free with the Guest Mobility Card.
    How far are the nearest airports from Alpenhaus Gastein?
    AIRPORT Salzburg „W. A. Mozart“
    Distance approx. 100 km
    Innsbrucker Bundesstraße 95
    A-5020 Salzburg

    AIRPORT München „Franz Josef Strauß“
    Distance approx.. 208 km
    Nordallee 25
    D-85356 München

    Our reception team will be happy to organize a transfer for a fee.
    Is there a recommended taxi service in Bad Hofgastein?
    We recommend our cab partner "Taxi Gasteinertal", which you can reach at +43 676 52 52 008.
    Is there a bank nearby?
    OBERBANK BAD HOFGASTEIN (on the opposit of the hotel)
    Kurgartenstrasse 27, A-5630 Bad Hofgastein

    VOLKSBANK SALZBURG (on the opposit of the hotell)
    Kurgartenstrasse 29, A-5630 Bad Hofgastein

    SALZBURGER SPARKASSE (3 minutes by walk)
    Kurgartenstraße 15, A-5630 Bad Hofgastein

    RAIFFEISENBANK GASTEIN (5 minutes by walk)
    Kaiser Franz-Platz 4, A-5630 Bad Hofgastein

    Service 

    Is there an ironing service at Alpenhaus Gasteinertal?
    We are happy to take care of your laundry (for a fee). Please contact our reception team with your request.
    Kindly note that we cannot take responsibility for your laundry.

    Additionally, an iron and ironing board can be provided in your room upon request. Simply order them through reception.
    Is dry cleaning offered?
    Yes, we also offer dry-cleaning services.
    Please fill out the laundry form, place your laundry together with the form in the laundry bag, and hand it in at reception.
    Processing time is approximately three to four calendar days.
    Please understand that we cannot accept any liability for your laundry.
    Is Alpenhaus Gasteinertal a non-smoking hotel?
    Yes, Das Alpenhaus Gasteinertal is a non-smoking hotel. We kindly ask you to refrain from smoking in all indoor areas of the hotel.
    Smoking is permitted in outdoor areas as well as on balconies. Thank you for your understanding!
    Where can I find the Terms & Conditions and Privacy Policy?
    Here you can find our Terms & Conditions as well as the Privacy Policy.

    Do you need assistance or have any concerns?

    Our reception team is available 24/7 – by phone at +43 6432 6356 or by E-Mail: willkommen@alpenhaus-gastein.at.

    10.December2025
    11.December2025
    non-binding inquiry