Useful information

AIRPORT Salzburg „W. A. Mozart“
Distance approx. 100 km
Innsbrucker Bundesstraße 95
A-5020 Salzburg

AIRPORT München „Franz Josef Strauß“
Distance approx.. 208 km
Nordallee 25
D-85356 München

Our reception team will be happy to organize a transfer for a fee.

Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.

The spacious two-level wellness area ALPEN.VEDA.SPA impresses with its stylish design in harmony with the mountains of the Gastein Valley and offers everything that is good for body and soul on 2,000 m².

The sauna area is an adult nude area. Access to the sauna area (nude area) is permitted from the age of 16 - exception: children aged 14 and over accompanied by an adult. There is a textile / family sauna in the swimming pool area. Please note that the sauna area is a relaxation area.

Swimming pool: 7 am to 8 pm
Sauna & relaxation area : 11.30 am to 8.00 pm
Massage & cosmetics (Monday - Saturday): 10.00 am to 6.30 pm
Fitness room: 00.00 hrs to 24.00 hrs (not during yoga and meditation)

Here you can find more information about our ALPEN.VEDA.SPA

OBERBANK BAD HOFGASTEIN (on the opposit of the hotel)
Kurgartenstrasse 27, A-5630 Bad Hofgastein

VOLKSBANK SALZBURG (on the opposit of the hotell)
Kurgartenstrasse 29, A-5630 Bad Hofgastein

SALZBURGER SPARKASSE (3 minutes by walk)
Kurgartenstraße 15, A-5630 Bad Hofgastein

RAIFFEISENBANK GASTEIN (5 minutes by walk)
Kaiser Franz-Platz 4, A-5630 Bad Hofgastein

The Alpenhaus.Bar is open for you daily from 11 am to approx. midnight (according to frequency).

Bath towels for the ALPEN.VEDA.SPA area are prepared for you in your room.

Bathrobes are available for you to borrow (against a deposit) at the reception.

We deliberately do not use wellness slippers. With this conscious decision for sustainability, we not only help to conserve resources, but also avoid large amounts of waste.
For this reason, we ask you to bring your favourite slippers, flip flops & co for the sauna and swimming pool area from home. For all those who do not want to do without the wellness slippers: at the reception you can pick up your pair!

We look forward to making appointments with you for your desired wellness treatments via extension 652 (ALPEN.VEDA.SPA) or directly at the hotel reception (606).

You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.

Beauty offers

It is located in the 1st basement.

We assume no liability for theft, loss or damage of items brought in, especially valuables.

Bike-Gastein
Salzburger Straße 40
5630 Bad Hofgastein
www.bike-gastein.at
+43 650 99 84 119

INTERSPORT Fleiss
Schlossalmbahn parking lot
Schlossgasse 2
5630 Bad Hofgastein
www.sport-fleiss.at
+43 6432 7218

In our restaurant on the ground floor you will find a colorful breakfast buffet every morning from 7 to 11 am, the best of the region and season, a selection of healthy delicacies and a separate vegetarian, vegan corner.

We can offer you breakfast in your room on request.
You can order an order list for your pampering breakfast in your room at reception.
We kindly ask you to place your order at the reception desk by 9 pm the day before.
The room service fee is EUR 10.

Book carefree! 100% security for your vacation!

Our guidelines specially tailored to the current situation apply:

Up to 7 days prior to arrival: free cancellation

Cancellation within 6 days prior to arrival incurs 90% of the total booking price

Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Christmas | New Year´s Eve:

Up to 14 days prior to arrival: free cancellation

Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price

Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price

Cancellation 2 days prior to arrival incurs 100% of the total booking price

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

European travel insurance

Rudigier Reisen
Angerweg 6a
5630 Bad Hofgastein
www.gasteintaxi.com
+43 6432 6622

Check-out is until 12 p.m.

We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.

In order to avoid waiting times, you can pay the bill on the evening before the day of departure.

Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.

We offer this service daily to 7 pm.

Please fill out the laundry form (in the room box) and deposit the laundry with the form in the laundry bag in your room, clearly visible for our ladies on the floor. Dry cleaning takes about two to three calendar days.

In the ALPENHAUS GASTEINERTAL you can easily have your consumption booked on the room bill.

Please do not forget to check the consumption receipts for correctness and to sign them, as we can no longer consider later complaints.

We accept the following credit cards:
VISA | Master Card | American Express | Diners Club

We look forward to arranging appointments for your desired wellness treatments with you directly at the hotel reception (extension 652) or via extension 606 (ALPEN.VEDA.SPA).

You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.

Cosmetic offers

You book the best available rate on the day of your booking. Depending on the occupancy and availability, our flexible rate can change daily. By entering your credit card number, this booking is guaranteed and we will keep the room (s) free for you.

What if something comes up and you have to cancel?
Then you benefit from our flexible cancellation policy.

Departure is unti 12 a.m.

We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.

In order to avoid waiting times, you can pay the bill on the evening before the day of departure.

From 6 to 9 pm, you can enjoy our regional and international cuisine in our Alpine.Lifestyle.Restaurant.

Dr. Robert Költringer, general practitioner
Kurgartenstraße 30
5630 Bad Hofgastein
TEL: +43 43 6432 7447

Emergency medical service
TEL.141

You book the best non-cancellable early bird or best price rate available. The best non-cancellable rates are only available for a limited number of rooms and are subject to availability. We will charge your credit card 100% of your travel price when you complete the booking.

You can no longer cancel your booking with an early bird or best price rate free of charge.

You can charge your e-car comfortably at our charging station for the exploration tours, depending on availability. You can get the service card at the hotel reception.

TYP 2 | 22 kW | 32A

Fire brigade: 122
Police: 133
Rescue: 144
Medical emergency service: 141

Please note the information on your room door and the green and white escape route signs throughout the hotel.

This free card is valid for the duration of your stay and entitles you to a wide range of free services and discounts in Gastein.

Find out more about the Gastein Card.

Here you can find our General terms and conditions and privacy policy.

Golf Club Gastein
18-hole course
Golfstrasse 6
5640 Bad Gastein
+43 6434 2775
www.golfclub-gastein.com

Golfclub Goldegg
18 hole course
Maierhof 19
5622 Goldegg
+43 6415 8585
www.golfclub-goldegg.com

Open Golf St.Johann Alpendorf
2 x 9-hole course
Urreiting 105
5600 St. Johann im Pongau
+43 6462 22652
www.golfsanktjohann.at

Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18-hole course
Golfstrasse 25
A-5700 Zell am See
+43 6542 561610
www.golf-zellamsee.at

Reception will be happy to book a tea time for you.

The gym is accessible 24 hours a day.(not during yoga and meditations)

The nearest hospital with a children's ward is in Schwarzach.

Kardinal Schwarzenberg Krankenhaus
Kardinal Schwarzenbergplatz 1
A-5620 Schwarzach im Pongau
+43 6415 71010

Another hospital is located in Zell am See.
Tauernkliniken GmbH
Paracelsusstrasse 8
A-5700 Zell am See
+43 6542 777-0

In the ALPENHAUS GASTEIN we offer daily room cleaning, which is carried out from 8 a.m. to 4 p.m. If you do not want this or if you prefer a certain time, simply speak to our reception team directly. Another possibility is to place the "Do not disturb" sign on your room door.

You can find a list of the services included during your vacation at the 4-star hotel Das Alpenhaus Gasteinertal at Inclusive services.

Internet is free of charge throughout the house.
Username: Alpenhaus Gastein (without password)

We are happy to do your job. Please contact the reception team with your enquiry.
We ask for your understanding that we do not take responsibility for your laundry.

In addition, there is the possibility to provide an iron and ironing board to the room for you. You are welcome to order these at the reception.

The local tax | Overnight tax, currently EUR 2.40 per person and night, is not included in the room price and will be added to the bill upon departure.

We look forward to arranging appointments for your desired wellness massages with you directly at the hotel reception (extension 652) or via extension 606 (ALPEN.VEDA.SPA).

You will find the offer of the ALPEN.VEDA.SPA in the brochure in your room.

Massage offers

Limited parking spaces.

Subject to availability, you can park your vehicle in the garage or in the car park at ALPENHAUS GASTEIN for € 12 per parking space per night. Limited parking spaces.

We ask for your understanding that your dog cannot accompany you to the restaurant or the wellness area .

We charge € 19,- per pet per night without food.

Kur-Apotheke Bad Hofgastein (right next to the church)
Pyrkerstraße 5, 5630 Bad Hofgastein
+43 6547 8227

Opening hours: Monday to Friday: 08.00 to 18.00
(from 12:00 to 14:00 on-call service with the door open)
Saturday: 08.00 a.m. to 12.00 p.m.

Emergency pharmacy service:
Here you will be informed about all night and emergency services of pharmacies in the region.
1455

Indoor pool:

Opening hours: 7 am to 9 pm

1. Basement

You receive radio programs via the TV set. You can find a list of the available channels under TV programs.

Our reception team is available to help you at any time of the day or night. You can reach them via phone extension 606.

Reduction for children sharing a room with 2 full paying guests:

0 to 5,99 years: 100 %

6 to 14,99 years: 50 %

15 to 17,99 years: 20 %

Children’s reduction staying in a separate room:

2 to 5,99 years: 40 %

6 to 14,99 years: 20 %

15 to 17,99 years: 10 %

Our restaurant is open for you at the following times:

Breakfast: 7 am to 11 am
Dinner: 6 pm to 9 pm
Bar: 11 am to approx. midnight
Dress code for dinner: sporty and elegant

From 12 noon to 1 p.m. we will be pleased to present to you our 3-course lunch recommendation for an extra charge (EUR 30,- per person)

We would like to ask you to hand in your room cards at the reception upon departure. In the event of non-delivery, we have to charge a fee of EUR 5 per card.

You are welcome to order your food and drinks to your room.
You can place your order by dialling 606 on the hotel telephone and a service employee will be happy to bring it to your room door.
The room service fee is EUR 10.

There is a safe in your room for free use. We assume no liability for items that are not locked in the safe.

The spacious two-level wellness area ALPEN.VEDA.SPA impresses with its stylish design in harmony with the mountains of the Gastein Valley and offers everything that is good for body and soul on 2,000 m².

The sauna area with:
- Finnish sauna (85 - 95°C)
- Organic herbal sauna (50 - 60°C)
- Aroma sauna with light therapy (45 - 60°C)
- Rose quartz and aroma steam bath
- Brine grotto, tepidarium
- Laconium - the dry sweat bath
- Ice igloo, foot Kneipp basin
- Room of silence with heated waterbeds and heated benches
is an adult nude area.

Access to the sauna area (nude area) is permitted from the age of 16 - exception: children aged 14 and over accompanied by an adult. Please note that the sauna area is a relaxation area.

Sauna & relaxation area: winter13.00 to 20.00
Sauna & relaxation area: Summer 3.00 pm to 8.00 pm

Here you can find more information about the sauna area.

Located in the basement of the house – next to the spa entrance. Please note that ski & snowboard boots are located in the heated ski boot room behind the ski cellar and may not be taken to the rooms.
Please note that the hotel accepts no liability for items stored in the ski cellar.

Our reception team will gladly issue your ski pass to you – so nothing stands in the way of a “congestion-free” day of skiing.

Ski-Verleih Service "Irausek" - SPORT
Bundesstraße 252
5630 Bad Hofgastein
+43 6432 85044
Skiverleih-Irausek

Die Schlossalm Skischule
Schlossgasse 4 und Bundesstr. 252
5630 Bad Hofgastein
+43 6432 3298
www.schischule-schlossalm.at

Skischule Bad Hofgastein Kurt Fuchs
Schlossalmplatz 1c
5630 Bad Hofgastein
+43 6432 6339
www.skischulebadhofgastein.com

We would like to point out that the entire house is an absolutely non-smoking hotel.
Smoking is also prohibited in our rooms. We ask you, in the spirit of a peaceful and discreet coexistence, to adhere to it and, if necessary, to smoke on the balcony or on the bar-terrace.

we recommend our cab partner "Taxi Gasteinertal", which you can reach at +43 676 52 52 008.

The room telephones are only intended for calls within the hotel.

If you wish to make a telephone call, please contact reception.

The nearest train station is in Bad Hofgastein (4 km).
We are happy to organise a transfer for a fee.

It is also possible to get to the station with the train station bus 558 inexpensive.

You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS GASTEIN for € 12,- per parking space and night.

The internet is free of charge throughout the house.
Username: Alpenhaus Gastein (without password)