Useful information

Your room will be ready for you at 3pm on your day of arrival. Please note that we will require photo ID (passport, driver's license or ID card) for each guest at check-in.

If you plan to arrive after 10pm, please call us to confirm for late arrival.

Please vacate your room or suite by 12 pm on the day of departure. If available, we may be able to offer late check-out. Please enquire at reception. To avoid any unnecessary waiting, you are welcome to settle your bill with us on the evening prior to your departure.

General terms and conditions and privacy policy.

Bathrobes may be hired from reception.

Towels for the ALPEN.VEDA.SPA are provided in your room.

The Alpenhaus.Bar is open daily from 11 am until midnight.

Our ironing service is available on Mondays to Fridays until 7pm. Please enquire at reception, complete the laundry form (in the wardrobe), and place the laundry bag and form in your room so that it is clearly visible to the service staff.

Our dry cleaning service is available on Mondays to Fridays. Please complete the laundry form (in the wardrobe), and place your dry cleaning items in the laundry bag with the form in your room so that it is clearly visible to the service staff. Dry cleaning takes about two to three days.

E-car charging station TYPE 2 | 22 kW | 32A
Please collect the service card at the hotel reception.

Breakfast:

7am – 11am in the restaurant
Dinner:

6.30pm – 9pm in the restaurant

Please arrive by 8.30pm at the latest.

Bathrobes should not be worn in the restaurant and bar area.

The gym is accessible 24 hours a day.

Salzburg Airport is 85km from the hotel, Munich Airport 220km.

Our reception team can organise your transfer (charge applies).

Please tick your choices on the breakfast menu and hang it on the outside of your door by 2am.

The charge for room service is € 9,-.

This free card is valid for the duration of your stay and entitles you to a wide range of free services and discounts in Gastein.

Find out more about the Gastein Card.

GC Gastein, 5-minute drive away (18-hole course).

Visit Golf in Gastein for more information.

The reception team will be happy to book your tee times.

Pets are welcome by prior arrangement. Please note that dogs must be kept on a lead throughout the hotel and site. For reasons of hygiene, pets are not allowed in the restaurant and wellness areas. We charge a general cleaning fee of € 15,- per animal and night. This does not include the provision of food.

Out of consideration for fellow guests, we ask that mobile phones remain switched off in the restaurant and wellness areas.

Visit Inclusive services for a list of the services included during your holiday at the 4-star DAS ALPENHAUS Gasteinertal.

Our reception staff will provide you with details for free internet access in your room. Free Wi-Fi is available in all the hotel’s public areas. Username: Alpenhaus Guests. Password: welcome#

At the ALPENHAUS Gasteinertal you enjoy the convenience of charging any extras to your room. Please do not forget to check your receipts for accuracy before signing them, as we are unable to deal with later queries.

Please contact hotel reception or the ALPEN.VEDA.SPA reception staff to make your spa treatment appointment. A copy of the ALPEN.VEDA.SPA menu is in your room.

The local tax of € 2.40 per person and night, is not included in the room rate and will be added to your bill.

DAS ALPENHAUS Gasteinertal is a non-smoking hotel. Smoking is only permitted on the balconies and terraces.

Please note the information on the back of your door and the green and white escape route signs throughout the hotel.

A car park and underground parking (surcharge) are available at the 4-star DAS ALPENHAUS Gasteinertal hotel.

Our reception team is at your disposal around the clock

The in-room safe is free of charge.

The hotel accepts no liability for any items that are not locked in the safe.

Our ski room and boot dryer are available to guests of DAS ALPENHAUS Gasteinertal on a skiing holiday in Gastein. Please note that ski and snowboard boots should be kept in the heated boot room and may not be taken into your room.

For your convenience, our reception staff will be happy to issue you your ski pass.

Travel safely! 100% security for your vacation!

Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation. This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if illness of one's own with Covid-19 (compulsory submission of the test result). * Non-refundable rates can be rebooked.

Otherwise our guidelines specially tailored to the current situation apply:

Up to 7 days prior to arrival: free cancellation

Cancellation within 6 days prior to arrival incurs 90% of the total booking price

Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Christmas | New Year´s Eve:

Up to 14 days prior to arrival: free cancellation

Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price

Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price

Cancellation 2 days prior to arrival incurs 100% of the total booking price

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

European travel insurance

The ALPEN.VEDA.SPA area is open every day.

Swimming pool: 7am – 9pm

Sauna and relaxation area: 1pm – 8pm in winter

Sauna and relaxation area: 3pm – 8pm in summer

Massages and treatments: daily 10am – 8pm

Gym: open 24 hours a day

Out of consideration for other guests, children under the age of 16 are only allowed in the spa area when accompanied by a responsible adult and if they have booked a spa treatment. Please note that the sauna area is a quiet area.

For more information, see ALPEN.VEDA.SPA..

Please return all key cards to reception before you leave. Failure to do so will result in a charge of €18 per card.