IMPORTANT INFORMATION. DATA SECURITY.
Dear Guests,
we would like to inform you about a data protection and security incident involving our technology partner Seekda.
Seekda provides Das Alpenhaus Gasteinertal with technical systems used to process reservation and booking data. On 11 August 2026, Seekda identified a security incident within its systems.
Based on the information currently available to us, data relating to guests of our property may also have been affected. You are receiving this message as a precaution because Seekda provided us with your contact details in connection with the incident. This does not automatically mean that your personal data was actually affected.
WHY ARE WE INFORMING YOU?
WHAT DATA MAY BE AFFECTED?
Based on the information currently available, the following categories of data may be affected:
– Reservation and property identifiers
– Name, postal address, email address and telephone number
– Booking and stay information, including:
– Arrival and departure dates
– Room and rate information
– Occupancy
– Booked services
– Reservation status
Booking and payment-related information, including:
– Booking price
– Currency
– Payment status
– Payment amounts
– Payment references
IMPORTANT: Based on the information currently available, the affected reservation data did not contain credit card numbers, card expiry dates, card security codes (CVC/CVV) or bank account details.
PARTICULARLY IMPORTANT!
This message is for your information only. You do not need to confirm anything or make any payment.
In connection with this security incident, we will not contact you by email, SMS or WhatsApp asking you to confirm or update personal information, reservation details or payment information.
In particular, we will not ask you to provide credit card details, credit card numbers, security codes (CVC/CVV), passwords or other login credentials.
Please be particularly cautious of messages that:
– ask you to confirm or update your reservation,
– request a new or additional payment,
– ask you to enter credit card or payment details,
– put you under time pressure,
– contain links to payment or booking websites, or
– claim to be from Das Alpenhaus Gasteinertal or Seekda.
If you receive a suspicious message, please do not click on any links, open suspicious attachments or provide any personal or financial information.
If you have already clicked on a suspicious link and entered credit card or payment details or made a payment, please contact your credit card provider or bank immediately and report the incident.
WHAT ACTION IS BEING TAKEN?
According to Seekda, immediate measures were taken to contain the incident once it became known, and the security incident continues to be investigated.
We are also closely monitoring further developments and carefully reviewing the information provided to us by Seekda as well as any measures that may be required as a result.
YOUR SECURITY IS IMPORTANT TO US.
We sincerely regret this incident and understand that this information may raise questions or concerns.
If you have any questions regarding your data stored with us or this data protection incident, please do not hesitate to contact us:
Das Alpenhaus Gasteinertal - Kurgartenstrasse 26 - A-5630 Bad Hofgastein
Should any significant new information arise from the ongoing investigation, we will inform you accordingly.
Thank you for your understanding and attention.
Best regards, your Das Alpenhaus Gasteinertal -Team
Discover ALPEN.KRAFT
at our hotel in Bad Hofgastein
Mountains of ALPINE.POWER
Being out there allows the everyday to shrink away, making space for the magic to grow. All the senses are engaged as we see, smell, feel, taste, and hear nature, making us feel more like our authentic selves. We feel liberated, able to breathe freely and with ease – as we let go and relax.
We immerse ourselves in nature, in the legendary power of the Alps: during hiking, skiing, yoga sessions and retreats, with delicious food and relaxing moments in the ALPEN.VEDA.SPA. A holiday fuelled by the power of the Alps at your 4-star Alpine lifestyle hotel in Bad Hofgastein: the ALPENHAUS Gasteinertal.
Time out in the Gastein Valley
The mountains are the centre of life in the Gastein Valley. They set the rhythm, provide orientation, act as boundaries, and expand horizons in equal measure. They provide habitats, as well as recreational space, and encourage us to look far, wide, and high. Spanning almost 40 km, the surroundings of our hotel in Gastein have everything the discerning visitor could desire. From over 200 km of slopes to world-famous thermal springs, from the healing gallery to mountains that offer a seemingly endless sporting playground.
Located in the centre of Bad Hofgastein, DAS ALPENHAUS Gasteinertal makes this world accessible and tangible, opening pathways through nature that lead straight to the soul.
Region
Experience.
Fantastic holidays in the Austian mountains.
Ways to wellbeing in our hotel in the Gastein Valley
Yoga, Restart, Detox, Nature – and more
DAS ALPENHAUS not only conveys a special sense of wellbeing in its interior, it is also deeply penetrating in terms of content. The wellness hotel in Bad Hofgastein, Salzburg is shaped by the power of the Alps, from its innate zest to its cuisine, from the ALPEN.VEDA.SPA to the weekly programme and retreats. ALPEN.KRAFT.SELFNESS during a health retreat in Austria is based on the six pillars Detox, Destress, Restart, Yoga, MAN.OF.NATURE and Family. This programme is designed to bring people and nature closer together, understanding both in their entirety and enabling a conscious and authentic retreat from everyday life.
Local instructors such as MAN.OF.NATURE Alfred Silbergasser as well as international experts and teachers lead our ALPEN.KRAFT retreats – from hikes to places of special spiritual interest to forest bathing and meditation and from dance workshops to yoga, movement, BodyArt, Qigong and menopause retreats. All that, plus the special ALPENHAUS weekly programme. Discover your ALPEN.KRAFT.
Home is where the mountains are.
Home is where the mountains are.
Active holidays in the mountains of Austria.
Active winter holidays in the mountains of Austria.
Hotel near Bad Gastein
Alpine pursuits
The Gastein Valley is a world of mountains – from its peaks to the bottom of the valley. In both summer and winter, paths and steep trails lead from our 4-star hotel in Bad Hofgastein to the Alpine world where Alpine choughs and eagles soar through the sky, Alpine roses bloom, pines scent the air, ibexes display their climbing skills, marmots trill in warning and sparkling snow crystals wield their magic.
Scale the mountains during your holiday in Salzburg, step by step. On skis, on foot, by bike, on a trail run or during a yoga practice beside a waterfall. Breathe deeply in the clear mountain air – the climb is worth the effort. Up at the summit, we can be at one with ourselves and feel free.
Recreation in our hotel in Bad Hofgastein
Alpine relaxation
2,000 sqm of joy over two floors: our ALPEN.VEDA.SPA in Bad Hofgastein soothes tired muscles, eases the mind, and brings peace to the soul. Massages, beauty, and body treatments for him and her ensure balance and harmony.
High-quality products harness the power of the Alps for the benefit of your skin. The spa’s programmes meet the needs of body, mind, and spirit, with tailored, wide-ranging concepts with harmonised treatments. In short: wellness from head to soul.
HARMONY
HARMONY
Holistic wellbeing!
Holistic wellbeing!
Hotel near Bad Gastein
Alpine culinary delights
The first-class cuisine at the hotel DAS ALPENHAUS near Bad Gastein celebrates its origins.
Forest fruits, meadow herbs and selected fish specialities enrich our ALPEN.KULINARIK with a diverse range of flavours at our restaurant in Bad Hofgastein. Guests will rejoice in Gastein’s wonderful gastronomic experiences.
